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Sean Metcalfe

Regional Sales & Marketing Director - Canada

IHG Hotels & Resorts

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OHI - Hospitality Coach Badge

First hospitality job:

High school co-op student Security Officer at Sheraton Parkway Toronto North

Age you started working in hospitality:


Your inspiration to begin working in hospitality:

The hospitality industry found me and I have never looked back. I chose a hotel for my co-op program since I wanted to gain security experience to pursue a career as a Police Officer.

My hospitality mentor:

I have been fortunate to have great mentors who guided me to opportunities to learn and develop my skills in hospitality. A good Manager can identify a win-win situation where your skills match a role within the hotel, and I had the chance to work in various departments in hotels.

What are your favourite aspects of your job?

As a Director of Sales, and now Regional Sales & Marketing Director, I am blessed to work with sales teams building their skills and ultimately increasing revenue. Nothing happens until someone sells something and I love to see my teams reach our goals while exceeding guest expectations.

What has inspired you to continue your career path in hospitality?

How many people can say they truly love their job? I can, and I have always appreciated that each and every day is unique and filled with new opportunities to connect with clients and inspire hotel colleagues to deliver true hospitality.

Advice for students interested in a career in hospitality:

Explore opportunities in various departments/roles. Knowledge is power in hospitality, and you can carve out your own career path based on your favourite aspects of the industry. Expand your network, work hard and exceed guest expectations to be successful.

My Hospitality Story

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