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Nigel Viegas

Director of Operations

Mount Alverno Luxury Resorts

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First hospitality job:

My first job in Hospitality was F&B in a Relais Chateau in Montreux Switzerland, where I had completed most of my education.

Age you started working in hospitality:


Your inspiration to begin working in hospitality:

Some of the Top General Managers in Europe and the Middle East.

My hospitality mentor:

The General Manager from the Royal Le Meridian Jumeraiah Beach. Mr. Matt had an amazing personality, and hard working that always had customer service had inspired me during my young days when I would go to spend time on the weekends in Dubai. He would guide me and talk to me about his international experience. I loved travelling and meeting people so this would be the way ahead.

What are your favourite aspects of your job?

Customer Service, New challenges with tough projects, Out of the box ideas to gain customer satisfaction.

What has inspired you to continue your career path in hospitality?

Hospitality is like show bizz, it keeps you smiling on your feet and you get to meet and serve guests from all nationalities.

Advice for students interested in a career in hospitality:

Yes, it's a 24/7 industry where one does not wear a watch and works hard till the work is done. Customer Satisfaction is the key and its similar to show bizz, where you work to give guest that moment of truth and satisfaction.

My Hospitality Story

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