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Bai Bunpanya

General Manager

Sutton Place Hotel Toronto

  • LinkedIn

First hospitality job:

Server & Bartender

Age you started working in hospitality:


Your inspiration to begin working in hospitality:

Hospitality allowed me to work in an environment where I can be myself, face different challenges everyday, interact with people from around the world and learn life-long skills. It was one of the few jobs that always challenged me - I never felt bored or content.

My hospitality mentor:

I wouldn't be where I am without having great mentors along the way. Most of my mentors were female leaders in the hotel industry - to name a few: Lisa Tracz, Anita Shu, Debra Punke and Heidi Fleming. Each of them shaped my leadership style and helped me avoid many obstacles in my career path.

What are your favourite aspects of your job?

The best part about being in hospitality is that it helps me to strive to be a better human being. This industry has taught me the value of compassion, patience, perseverance and kindness. It's highly rewarding to know that our industry makes our world a more pleasant, kind and inclusive place.

What has inspired you to continue your career path in hospitality?

I love being able to learn something new everyday. As I progress in my career path, I also enjoy the privilege of teaching and mentoring the next generation of industry leaders. There are so many pathways to success and new challenges to take on in hospitality - it is truly a life-long journey.

Advice for students interested in a career in hospitality:

Work while you're in school - no textbook is more valuable than work experience. Get actively involved in school to build a strong network of peers and mentors. Seek challenges, learning and development instead of salaries and titles. Always be humble enough to admit that you don't know it all.

My Hospitality Story

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